Return & Refund Policy
DAS EDGE LLP believes in helping its customers as far as possible. We are committed to customer satisfaction with quality products, accurate delivery, and top-class service. All products are carefully inspected before packing to ensure you receive exactly what you ordered. Below are the details of our Cancellation, Return, and Refund Policy.
1. Cancellation Policy
Cancellations will be considered only if the request is made within the same day of placing the order. However, cancellation may not be possible if the order has already been processed or shipped by the vendor or merchant.
Damaged or Defective Products
If you receive a damaged or defective item, please report it via WhatsApp or email on the same day of receiving the product. The request will be processed after verification by the merchant.
Product Not as Expected
If the product received does not match what was shown on the site or does not meet your expectations, notify us via WhatsApp within the same day. We will review your complaint and take appropriate action.
Order Cancellation Window
You can cancel your order within 2 hours of placing it. After 2 hours, cancellations are not possible as the order enters processing.
Cancellation charges from the payment gateway may apply. To cancel your order, email us at dasedgewa@gmail.com or WhatsApp us at 9007915815 with your order number.
Non-Cancellable Situations
- Orders delayed due to courier issues, weather conditions, lockdowns, or other external factors.
- Perishable items such as flowers or eatables.
- Products with manufacturer warranty — customers must contact the manufacturer directly.
Product Images Disclaimer
Minor variations in color, design, packaging, or appearance between the actual product and product images (including AI-generated or mockup images) do not qualify as defects and are not eligible for return, refund, or replacement.
All product images are for illustration purposes and represent a close approximation of the final product.
2. Refund Policy
Currently, we do not offer exchanges or refunds. Please review product details carefully before ordering.
If you have questions about a product, contact us at:
Email: dasedgewa@gmail.com
WhatsApp: 9007915815
Once the product is received in good condition and matches the agreed specifications, returns or replacements will not be accepted based on personal preferences, size issues, or suitability concerns.
If a refund is approved in special cases by DAS EDGE LLP, the processing time is Not Applicable.
Unboxing and Inspection
Customers are required to record an unboxing video and take photos while opening the package. This proof is essential for processing claims related to damage, loss, or replacement.
Damaged Items in Transit
If you receive a damaged item, follow the return and exchange steps below:
How to Report Damage
- Email or WhatsApp us within 48 hours of receiving the shipment.
- Include your order number, unboxing video, and clear photos.
- We do not accept damage claims through any other channel.
Verification Process
Your evidence will be forwarded to the logistics/courier company. They will inspect and contact you. Their decision is final.
Return Shipping Responsibility
You must ship the damaged item back to the address provided. We do not offer reverse pickup.
Always use a trackable shipment and consider purchasing shipping insurance. We cannot guarantee receipt of the returned item.
After We Receive the Product
Once the damaged item is received and verified, we will contact you to process the replacement.